Privacy Commitment

This document outlines how THEFOODO LTD (FOODO) handles your personal data when you access our online ordering website and mobile application. Read our full(referred to as the Service).
We provide this information to comply with the UK General Data Protection Regulation (UK GDPR).

Data Controller

FOODO acts as the data controller when processing your personal data. This includes instances where you create a user profile or place an order through the Service.

For any inquiries, FOODO’s contact information is available at the bottom of this webpage.

Purpose and Legal Basis for Processing

When you use the Service, your personal data is processed for various purposes. The details below provide an overview of the purposes, the type of data processed, and the legal basis for these activities.

Processing Activities:

  • Order Management and User Profile Creation: Contact details (name, address, email, and phone number) and order-related data (e.g., comments, purchase history, payment details) are processed to register, complete payments, and share information with relevant restaurants. Data is also used to create user profiles.
  • Error Detection and Prevention: Log data, including personal information like IP addresses, is recorded to identify and resolve technical errors or prevent fraudulent activity.
  • Customer Support and Inquiry Handling: Personal data from customer inquiries, such as contact details, is used to respond to questions, provide support, and address feedback.

Legal Basis:

Article 6(1)(f) of the UK GDPR permits processing data to fulfill legitimate interests, including order fulfillment, system improvement, and customer support.

Recipients of Your Data

Third-Party Disclosure

  • Restaurants: Your name, email, and order details are shared with restaurants to facilitate order preparation and delivery notifications.
  • Business Partners: Data may be shared with carriers, couriers, or other partners involved in delivering your orders.
  • Authorities: Relevant public authorities (e.g., tax and customs offices) receive data as part of our legal obligations.

FOODO Group Sharing

For efficient customer service, your personal data may be shared within the FOODO group, including for inquiries related to orders or Service usage.

Processors

FOODO collaborates with processors for IT system hosting, development, support, and sending service notifications.

Data Transfers to Third Countries

When working with processors, your personal data may be transferred to countries such as the USA or India, under standard contractual clauses established by the European Commission.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined. The table below provides storage periods:

  • Order Management and User Profile Data: Data is stored for 5 years following the end of the financial year in which the order was completed. User profile data is stored for 12 months after the last login, unless deactivated sooner.
  • Log Data: Stored for up to 12 months after the recorded actions.
  • Customer Support Enquiries: Data is retained for 5 years after the case is closed or the agreement ends. Unrelated data is deleted within 12 months.

Your Rights

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion under specific circumstances.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a structured format.
  • Objection: Object to processing, particularly for marketing.
  • Complaint: File complaints with the ICO.

Exercising Your Rights

To exercise these rights, contact FOODO using the details provided below.

Marketing Opt-Out

To unsubscribe from FOODO marketing communications, click the unsubscribe link in the emails or contact us directly. Withdrawing consent will not affect the lawfulness of previous data processing.

Contact Information

If you have questions regarding data processing, reach out to us at the provided contact details.

THEFOODO LTD
Company number 14007004
36 Lime Avenue, Northwich, England, CW9 8DU
United Kingdom
Email: privacy@foodo.ai