Refund Policy

All payments, refunds, cancellations, and dispute resolutions are the sole responsibility of the respective restaurant, merchant, or food business (“Merchant”) from whom the order was placed.

Foodo AI does not directly process, approve, hold, or issue refunds on behalf of Merchants unless otherwise stated by local regulations.

Any approved refund will be processed directly by the Merchant to the customer’s original payment method.

Refund requests may be considered by the Merchant in situations including, but not limited to:

Refund eligibility and final approval remain at the discretion of the Merchant and may vary depending on local consumer protection laws and regional policies.

Refunds may not be provided in cases such as:

Where a refund is approved by the Merchant:

Foodo AI is not responsible for banking delays, payment gateway delays, or processing times outside our control.

Customers are encouraged to contact the Merchant first before initiating a payment dispute or chargeback through their bank or payment provider.

Repeated fraudulent refund claims, abuse of refund systems, or chargeback misuse may result in suspension or restriction of platform access.

Each Merchant using Foodo AI agrees to maintain a fair and transparent refund process in accordance with applicable local consumer laws and food safety regulations within their operating country.

As Foodo AI supports businesses across multiple countries and regions, refund rights and customer protections may differ depending on local laws and regulations.

Customers should review the specific policies, terms, and conditions of the Merchant before placing an order.

For refund-related concerns, customers should contact the respective Merchant directly using the contact information provided in the order confirmation or restaurant profile.