This website or mobile application (the Service) is operated by THEFOODO LTD, company number 14007004, located at Lime Avenue, Northwich, England, CW9 8DU, United Kingdom. The Service enables you to order and purchase products from various cafés, restaurants, and takeaway establishments (collectively referred to as the Restaurant).
These Terms of Use govern your use of the Service, including registering, ordering, and making payments for products available through the Service.
When placing an order through the Service, THEFOODO LTD acts solely as an agent on behalf of the Restaurant. THEFOODO LTD has the authority to enter into a purchase agreement with you on behalf of the Restaurant. As a result, the purchase agreement is formed directly between you and the Restaurant for the items in your order. THEFOODO LTD is not a party to this agreement. Furthermore, THEFOODO LTD is authorized by the Restaurant to receive payments for orders placed through the Service. Once you pay THEFOODO LTD, the payment is considered settled with the Restaurant, and the Restaurant cannot demand additional payments from you.
Each order placed via the Service constitutes a binding offer to the Restaurant to deliver the requested items. The agreement between you and the Restaurant becomes binding only when the Restaurant accepts your order and you receive a confirmation. By clicking the FINISH THE ORDER button (or similar), you acknowledge your obligation to pay for the items in your order.
Each order placed via the Service constitutes a binding offer to the Restaurant to deliver the requested items. The agreement between you and the Restaurant becomes binding only when the Restaurant accepts your order and you receive a confirmation. By clicking the FINISH THE ORDER button (or similar), you acknowledge your obligation to pay for the items in your order.
By using the Service, you confirm that:
You agree to use the Service only for its intended purposes. You must not disassemble, reverse-engineer, modify, or create derivative works from the Service or any part of its software.
All prices listed on the Service include applicable taxes, such as VAT. Users must not manipulate transactions or use the Service in violation of applicable laws.
When placing an order, you will need to enter your payment details, which are securely stored on an external PCI-certified server. The Service utilizes card security codes to ensure secure transactions.
At the time of delivery or collection, you may be required to show your device with the order confirmation number. You are responsible for keeping this information secure.
THEFOODO LTD ensures encryption of data transmitted between the Service and its servers. However, THEFOODO LTD will not be held liable for any unauthorized use of your payment details due to negligence on your part.
Delivery times provided by the Restaurant are estimates and not guaranteed. THEFOODO LTD ensures compliance with relevant regulations, including data protection and food safety laws.
A handling fee may apply to each order placed via the Service. This fee is displayed during checkout and is non-refundable. The handling fee is paid directly to THEFOODO LTD for providing the Service and does not form part of the payment to the Restaurant.
You may amend or cancel your order through the Service until the Restaurant has accepted it. If the Restaurant rejects your order, you will receive a notification, and any pre-authorized payment will be released by your bank. This process may take up to 7 days.
If your order is rejected or you identify an issue, contact the Restaurant directly. THEFOODO LTD may assist but is not obligated to mediate or resolve disputes.
All intellectual property rights, including trademarks, designs, copyrights, and software on the Service, belong to THEFOODO LTD or its licensors. Using the Service does not grant you ownership or rights to its intellectual property.
THEFOODO LTD is not responsible for the Restaurant’s actions or omissions. Liability is limited to the value of the order placed. Users must indemnify THEFOODO LTD against claims arising from intellectual property infringements due to their use of the Service.
THEFOODO LTD values your privacy and processes your personal data in accordance with its Privacy Policy.
THEFOODO LTD may update these Terms of Use from time to time. You will be notified of changes via email or upon your next use of the Service. Continued use of the Service indicates acceptance of the updated terms.
If any term is deemed invalid or unenforceable, the remaining terms will remain in effect.
These Terms of Use are governed by English law. Legal disputes must be resolved in English courts unless mandatory laws in your country of residence specify otherwise.
By using the Service or placing an order, you agree to these Terms of Use. Records of your agreement and order details are stored electronically and available upon request.